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How do I report maintenance issues?
Use any of these methods:
- Submit via Bricks+Agent portal (https://www.bricksandagent.com)
- Email: maintenance@bricksandagent.com
- Call: 09 801 8195
- WhatsApp: +61 480 019 292
For urgent after-hours issues, call 09 630 8890. -
What’s considered emergency maintenance?
Examples include:
- Burst water pipes
- Dangerous electrical faults
- Serious leaks or storm damage
- Gas leaks
- Insecure premises
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Who is responsible for repairs?
Crockers/owners handle structural issues and tenancy-included appliances. You're responsible for minor upkeep, lawn/garden care, and reporting issues promptly.
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Can I do my own repairs?
No. All maintenance must be reported to and handled by approved tradespeople via your Property Manager.
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What should I try before reporting a maintenance issue?
Check your Home Occupier Handbook for tips on Common Maintenance Problems:
- Power outages
- Leaky taps
- Blocked drains
- Oven/stove issues
- Washing machines/dryers
- Wastemaster resets
Maintenance
We’ve put together a list of helpful FAQs to guide you with any maintenance issues.
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