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How do I report maintenance issues?
Need to report a maintenance problem? Submit it here
Our 24/7 Concierge Maintenance system, powered by TAPI, makes it easy to report repairs at any time. You can describe the issue, upload photos or videos, and follow the prompts to submit your request.
You can also access TAPI through Facebook Messenger at @tapihq.
Emergency repair after hours?
Call 09 280 3687 for the fastest assistance. -
What’s considered emergency maintenance?
Examples include:
Burst water pipes
Dangerous electrical faults
Serious leaks or storm damage
Gas leaks
Insecure premises
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Who is responsible for repairs?
Crockers/owners handle structural issues and tenancy-included appliances. You're responsible for minor upkeep, lawn/garden care, and reporting issues promptly.
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Can I do my own repairs?
No. All maintenance must be reported to and handled by approved tradespeople via your Property Manager.
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What should I try before reporting a maintenance issue?
Check your Home Occupier Handbook for tips on Common Maintenance Problems:
- Power outages
- Leaky taps
- Blocked drains
- Oven/stove issues
- Washing machines/dryers
- Wastemaster resets
Maintenance
We’ve put together a list of helpful FAQs to guide you with any maintenance issues.
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