During Your Tenancy

Question 1

How are inspections handled?

Answer

Routine inspections happen periodically, usually 3 or 6 monthly, and help identify any repair needs. You’ll get at least 2 days’ written notice.

Question 2

When and how do I pay rent?

Answer

Rent must be paid in advance via internet or automatic payment. Frequency (weekly, fortnightly, monthly) is specified in your lease.

Question 3

What happens if I fall behind on rent?

Answer

We have a zero-tolerance policy. Contact your Property Manager immediately. Arrears over 5 days may trigger Tribunal action.

Question 4

Can I have flatmates?

Answer

Any new occupants aged 18+ may need approval before moving in. Please check with your Property Manager first.

Question 5

Can I sublet or use Airbnb?

Answer

Not without the owner's written permission. This includes platforms like Airbnb.

Question 6

Do I need contents insurance?

Answer

Yes. Your belongings are not covered by the owner’s insurance. We strongly recommend contents insurance.

Question 7

What should I do if I lose my keys?

Answer

During business hours, you can check if we hold a spare in our office and, if so, arrange to collect it. After hours, you’ll need to call a locksmith (at your cost).

Question 8

How do I update my contact details?

Answer

Email your Property Manager to keep your phone, email, and mailing address up to date.

Question 9

Who pays the fixed or usage water charges?

Answer

Tenants only pay for water usage charges. The fixed cost is paid by the landlord.

Question 10

Can I install additional panel heaters in the property?

Answer

Any changes must be approved first. Please contact your Property Manager.

Question 11

Can I drill holes or use stickers to hang things on the walls?

Answer

Reasonable use of sticker hooks is usually OK. For holes or other changes, you should get permission first. Unapproved alterations may need to be repaired at your cost.

Question 12

What fee do you charge to change the occupant(s) on the tenancy?

Answer

Contact your Property Manager for the current fee and process.

Question 13

Can I change my rent payment day?

Answer

Possibly, but this must be agreed in advance. Speak to your Property Manager.

Question 14

Can I get an extra key or swipe card?

Answer

Contact your Property Manager to request additional keys or access devices.

Question 15

I’m on a periodic tenancy — can I switch to a fixed term?

Answer

In many cases yes. Contact your Property Manager to discuss a new fixed-term agreement.

Question 16

Can I change the property from furnished to unfurnished?

Answer

This is usually not approved as the furnishings belong in the property, and there may be no other option for storage. However, landlords sometimes agree to this, so discuss it with your Property Manager.

Question 17

Can I use my own appliances instead of those provided?

Answer

Possibly. Check with your Property Manager before making changes.

Question 18

What are the building manager’s contact details?

Answer

Please ask your Property Manager for building manager contact information.

Question 19

I accidentally overpaid my rent — can I get a refund?

Answer

Yes, however, unless vacating, it’s usually easier to pay less for the next rent payment due. Contact your Property Manager to arrange a refund or credit.

Question 20

Can I paint my bathroom or make decorative changes?

Answer

Minor alterations can be made with the landlord’s approval. Contact your Property Manager first.

Question 21

How can I add or remove someone from the tenancy?

Answer

Contact your Property Manager to begin the process and discuss requirements.

Question 22

What is Crockers’ office address?

Answer

525 Manukau Road, Epsom, Auckland 1023. You can also reach us at www.crockers.co.nz.

Question 23

Why do I receive two water invoices? Which one do I pay?

Answer

Pay the invoice issued by Crockers, which reflects the charges applicable under your tenancy. The Watercare invoice is provided for reference only. Contact your Property Manager if unsure.