Levies, Collection & Payment

Important Information

• Direct Debit Terms and Conditions

  In accordance with the direct debit authority, your bank account will be debited with the balance owing on the due date, unless we are notified at least two days before this date.  Direct debit payments which fall on public holidays or weekends will be processed the next business day. 

  Specific conditions relating to notices and disputes: The initiator is required to give you a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series.  The notice is to include:

  • The dates of the debits, and
  • The amount of each direct debit.

  If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change. You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:

  • You do not receive a written notice of the amount and date of each direct debit from the initiator, or
  • You receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

  You may ask your bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if you are not reasonably satisfied that the authority authorised your bank to debit your account with the amount of the direct debit.

  If the bank dishonours a direct debit the initiator will then cancel the facility and send a confirmation of cancellation to the client using their preferred method of communication.

  Please contact your Account Manager if you have any queries relating to your direct debit authority or want to cancel this authority.  If you cancel this authority you will also need to advise your bank, either verbally or in writing.