Report a Maintenance Issue

At Crockers, we take tenant care seriously. Ensuring your home is safe and functional is a key part of what we do. If something is damaged, not working, or needs attention, it is important that you let us know. Acting early helps prevent small issues from becoming bigger problems and allows us to maintain your property to a high standard.

Reporting a maintenance issue is straightforward. Our system allows you to log a request online, attach images or videos, and include helpful details about what is wrong. Once submitted, your request goes straight to your Property Manager who will assess the situation and take the appropriate steps. You will receive updates by email as the job progresses so you always know what is happening.

Submit a Maintenance Request

If you prefer not to use the online form, you can send your request by email to maintenance@bricksandagent.com or call 09 801 8195. You can also message us on WhatsApp by sending a text to +61480019292. No app download is required.

Our platform supports communication in multiple languages including English, Mandarin, Cantonese, Hindi, Arabic, Greek, Spanish, Italian, Punjabi, Tagalog, and Vietnamese. This helps ensure your request is understood and handled correctly, no matter your preferred language.

We are here to help when things go wrong. If there is a problem with your property, please use one of the options above to report it. Acting quickly ensures repairs can be arranged and your home stays in good condition.