COVID-19 Level 3 Update - Tenants

As you are no doubt aware, Auckland will be moving into Alert Level 3 at 11:59pm on Tuesday 21 September. All of our property management team will continue to work from home.

What does this mean for you?

You can continue to interact with us as you normally have been via phone or email. However, we do find our contact volumes increase at times such as this. If we take longer than usual to respond to your enquiry, please bear with us and we will get back to you as soon as we can.

Rent: If you are going to be financially affected by the ongoing restrictions, please ensure that you check the Government website HERE for potential sources of assistance.

We appreciate that there is no clarity yet on the length of the Alert Level and you may not yet know how this might impact you. Please communicate with us as soon as possible if you are having difficulty so we can work with you and your landlord on a case by case basis.

Maintenance: Maintenance requests will mainly be limited to Health and Safety issues and access/security issues at Level 3. If you lock yourself out of your property, please contact us, but please be aware that we have only limited access to our office keys during Level 3. Non-urgent maintenance items will be attended to once the alert level drops; please feel free to email these through in the interim.

Moving in/out: Under Level 3 home occupiers are allowed to move to a new home and moving companies will be able to assist. Movers will have to adhere to physical distancing rules, wear masks and should keep records for contact tracing purposes. Please get in touch with your property manager to make arrangements, including for contactless handover of keys and vacate inspection.

We of course hope that none of our home occupiers will be affected, but should you or anyone in your complex be reported as a Covid case, please get in touch as soon as possible to enable appropriate support to be made available.

We greatly appreciate your flexibility and understanding during this time. Please take care of yourselves and your communities, and we will continue to provide information and updates as they come to hand.