- Helen O'Sullivan - CEO Crockers Property Group
- Joe Schellack - General Manager of Property Management
- Victor Jamieson - General Manager of Property Management
Our CEO, Helen O'Sullivan, General Manager of Property Management, Joe Schellack, and General Manager of Body Corporate and Community Living, Victor Jamieson, sum up ‘the year that was’ for our clients below:
Kia ora tatou,
Opening our end of year wrap up with “It’s been an eventful year” feels like a ridiculous understatement, but it is certainly true. The team here at Crockers have been incredibly grateful for the support, understanding and resilience of all of our customers over this remarkable year as we’ve learned to conduct virtual AGMs, home inspections, tenancy viewings & sign ups, sales agreement presentations and any other form of interaction you care to name. To all of the new customers who joined the Crockers whanau during the year – it’s wonderful to have you here, thank you for joining us. To all of our existing customers – thank you for your enduring loyalty and support, which has been keeping us going since 1971. We wish you all a Meri Kirihimete / Merry Christmas, a deeply relaxing and refreshing holiday break, and a 2021 so settled and uneventful you could almost call it dull. We’ll see you all in it!
With the holiday season fast approaching (how fast did that happen!?) it is a good time to have a look back at the ‘year that was’.
I’m sure most of us have forgotten that there was a January and February in 2020 but, by all accounts, the year started well. Rents were increasing, banks were competing to undercut each other on mortgage lending rates and there were plenty of tenants looking for places to live.
Then, of course, along came Covid and I won’t dwell on the lockdown periods. However, the upshot of Covid is that there are a lot more stress points in the rental market, both financial and psychological, especially as RTA changes with Healthy Homes and the RTA Amendments have also still had to be a focus. At Crockers we have come through things relatively unscathed, for which I have my team to thank for their commitment and mental resilience. While a sense of ‘mainly normal’ has settled back in, the consequence of no international students or tourists is still having a huge impact on rents and the capacity level in Central Auckland…at the moment there is simply more apartments than those who want them.
To all our clients, we would like to thank you for your patience, common sense and generosity. It has been a tough time for all but landlords have been helping tenants or agreeing to payback terms, have acknowledged that Crockers have not been business as usual due to Covid so some things are taking a bit longer and taking a pragmatic approach to these things. So, thanks to you all.
With that said, Healthy Homes assessments and compliance is top of mind. The team have been hugely busy dealing with the thousands of assessments we have had done for our clients to date and we expect all the rest to be completed by late January/early February. As we realise there are additional costs involved for many of our clients to get Healthy Homes compliance work completed, in this newsletter we will cover some ways you may be able to offset those costs, or even get some things for free
Best Regards, Joe Schellack
Property Management General Manager
Seasons Greetings All,
As we reflect on 2020, it will be a year not easily forgotten. It certainly started as normal as any other year; but then with relatively short notice we were all in lockdown and working remotely became the new norm for many of us, as did virtual meetings with work colleagues as well as family and friends. Phrases such as ‘social distancing’, ‘my/your bubble’ and ‘you’re on mute’ became part and parcel of the kiwi vernacular. To all those essential workers that played such a critical part in helping us get through the year, thank you all!
To all our clients, thank you for your support, patience and openness in adapting to our new normal. For many of us, technology can be a challenge but so many of you took it in your stride and were absolute heroes in figuring out and attending virtual meetings. The amendment to the Unit Titles Act which enabled our ability to hold Annual General meetings virtually certainly saw an increase in attendees which is fantastic for getting everyone involved and sharing their points of view about their community. If there is one thing that Covid-19 has highlighted for many of us, it is the importance of our community. Thankfully a review of the Unit Titles Act is on the governments agenda and we are actively in communication with the Ministry of Housing and Urban Development as part of this review.
Thank you also to the 2,289 clients that registered for the eight webinars we held over 2020. Your attendance, positive feedback and ideas of how we could do things better certainly made bringing the webinars to you worthwhile. Engaging with a number of you in the Q&A sessions during and after the webinars were also great! Due to such popular demand, we will continue to bring you webinars in 2021.
A majority of our team will be taking a well-earned break over the Christmas and New Year period (24th Dec-8th Jan). We will, however, have a skeleton team here to address any urgent matters that you need us to attend to.
Wishing each of you a Merry Christmas and Happy New Year. Look forward to partnering with you all in 2021.
General Manager – Body Corporate / Community Living