Covid-19: Recommended Protocols

Listed below are FAQs and several suggestions that you might find useful as we all as a community work our way through this pandemic. We recognise that every complex is different and most likely you have all put in place your protocols to manage business continuity and maintain a safe environment; however, we hope you find these useful. 

Frequently Asked Questions

Crocker's office is closed

Following the move to alert level-3, we’ve closed our offices until further notice. All of our team are now working remotely as per the government guidelines. You can still reach your account manager via phone or email.

How to get in contact with your Account Manager

  • Please call your account manager’s DDI in preference to our main switchboard. 
  • Email addresses and DDI numbers for Account Managers can be found on our ‘Meet The Team’ page for body corporate – found here
  • If you are unsure who the Account Manager for your complex is, please email us on – we will review these regularly and direct your enquiry to the correct person.

We will no longer be holding face-to-face meetings in line with the government’s directive

In accordance with Covid-19 Level 3 protocols, all meetings will be held virtually.


Facebook group for your building

Consider setting up a closed group Facebook page for your complex to help everyone to keep in touch.

Contact Tracing

We encourage that complexes put in place a contactless contact tracing regime. This link is a good tool for contact tracing.

Information and updates on Covid-19

The best place to get updates or further information on self-isolation, financial support and anything else about Covid-19 can be found via this link.

FAQs updated on 13/08/2020

Please refer back to this page for updates.