Community Living and Body Corporate

In response to Covid-19 Level 4, our office is now closed. All of the Body Corporate Management team, including the account managers, support, accounts and admin staff are now successfully working from home.

What does this mean for you?

You can still continue to interact with us as you normally have been via phone or email – however please note that we are receiving a large volume of enquiries currently.  If we take longer than usual to respond to your enquiry, please bear with us – we will still be responding after the Level 4 response takes effect on Wednesday, and we will get back to you. Essential services will continue e.g. power, gas, water, fire, security, lifts if applicable, rubbish collection and we will continue to pay creditors on your behalf in a timely manner. We are working extremely hard to make this as seamless a process as possible.

We are mindful that the impact of the Covid-19 virus may create financial hardship for some owners and so we will be working with your Committee to give extra consideration in the way that debt collection is conducted.

What will change?

We obviously have to move away from face to face meetings and run meetings virtually. Our team are all set up to use Microsoft Teams. For any AGMs or committee meetings, your account manager will send you a meeting invite to attend virtually via MS Teams. It is a really easy process of simply clicking on a couple of links and this can be done using your smart phone, iPad, laptop or desktop. If you download the app (free from the App Store for Android & Apple), you do get a greater range of functionality.  You can choose to leave your camera on so everyone can you see you face to face, or turn it off you’re your sound quality is poor, this is often a good move. In larger meetings, we may move to mute participants and use the chat function instead.  We will also be recording each meeting so there is a record on file.

Unfortunately the Unit Titles Act in its present form still requires that you complete a postal or proxy form with your signature on it when attending an AGM via digital means and therefore we will request that you still complete a postal or proxy form prior to your AGM. If this is not possible, please send in an e-mail during or directly after the AGM of your votes on each of the resolutions and send through your signed postal or proxy vote form after the AGM.

Non-essential services will pause, meaning that pool servicing and gardening for example may not be possible.  We will work through this with contractors on a case by case, complex by complex basis.  Please be aware of this, and refrain from using facilities such as pools during the lockdown period.

We greatly appreciate your flexibility and understanding during this time. Please take care of yourselves and your communities.  We will also be providing you with information over the coming four weeks on how you can come together as a community in this unprecedented time.  

Please see our suggestions tab on how best to contact our team during the lockdown period. We are here to help.

This update was published on 24/03/2020   |   Please refer back to this page for updates.