We will erect a 'For Rent' sign on your property within 3 working days of listing (if signs are permitted).
We will place a listing for your property on the Crockers website. Each listing will include at least 3 photos to promote your property.
Your property will be accurately described and advertised (as mutually agreed between us).
We will conduct an unlimited number of private viewings of your property until the property is leased (subject to access provided to us by any current occupant).
All property viewings will be arranged by one of our leasing consultants.
If required, we will update you on the status of your available property and provide you with regular communication until the property is leased.

Leasing your Property

All information and references provided by tenancy applicants will be actioned by us within 1 working day of receipt.
All successful tenancy applicants will be credit checked through Veda.
If you require, all potentially suitable tenancy applications will be referred to you for a decision.
We will lease your property for the rent agreed between us (or higher if the market justifies it) and the property will not be leased for a lower amount without your approval.
Subject to the tenancy commencement date and the tenant's availability, we will prepare the tenancy documentation within 2 working days of tenancy approval.

Rent Collection

We have a zero tolerance rent arrears policy.
We will follow up all rent payments in accordance with:
- Our fully documented arrears process, and
- The requirements of the Residential Tenancies Act
We will contact you to seek your instructions regarding possible termination of the tenancy.
Should termination of the tenancy be necessary, we will keep you informed throughout the process.

Rent Monies

All monies received by us, less fees and disbursements, will be banked into your nominated bank account or posted by cheque to you within 2 working days of the end of each month.
If required we can provide you with fortnightly rent payments (a nominal fee will apply).

Repairs and Maintenance

All non urgent repair requests from tenants will be actioned within 2 working days of receipt.
We will not arrange any repairs to your property without your knowledge and approval for all maintenance greater than your pre-approved disbursement level (unless the repair is defined as "urgent" under the Residential Tenancies Act).
We will attend to any "urgent" repair requests within 4 hours of receipt.
All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance.
We will only use appropriate qualified tradespeople for any repairs or maintenance work to your property.

Fixed Term Tenancies

We will review the tenancy agreement for your property 21 days before it expires.
Unless you instruct otherwise, we will offer the tenant a renewal of tenancy agreement for the same period as the initial agreement at the same rent (or a higher rent if the market justifies it).
You will be advised if the tenant does not want to renew their tenancy agreement.

Periodic Inspections

Each year we will carry out at least 2 periodic inspections of your property as per your Management Authority Agreement, and provide you with a detailed report of each visit. (An additional fee will apply).

Vacating

On receipt of a notice to vacate, we will:
- Confirm the details in writing to both you and the tenant.
- List the property on our website and put the agreed advertising plan into effect within 2 working days.
- Prepare all necessary "end of tenancy" documentation
- Arrange access for viewings by prospective tenants.
A vacating inspection will be carried out to check for any potential problems with the property.
After the tenant vacates the property we will:
- Process the tenant's bond refund within 4 working days; and
- Make deductions from the bond if necessary.

Property Outgoings and Rent Statements

All agreed property outgoings will be paid on your behalf before the due date (subject to availability of funds).
Your Rent Statement will be sent to you within 2 working days of our monthly close off date.
Your Rent Statement will be personally checked by your Property Manager before being forwarded to you.

General Communication

Our office hours are 8am to 6pm Monday to Friday and 8.30am to 2pm Saturday.
We will respond to:
- telephone messages within 1 working day
- email within 1 working day
- fax within 1 working day
- mail within 2 working days
We will promptly advise you of anything that affects your property or the tenancy.

Complaints

Tenant complaints received in writing (fax, letter, email) will be acknowledged within 1 working day.
All complaints will be formally recorded and responded to within 2 working days.

Documentation

We will:
- Provide all documentation in clear and concise English.
- Ensure all documentation is accurate and complete.
- Ensure all property condition reports are comprehensively and accurately completed.
- If requested, ensure copies of all documents that we sign on your behalf are forwarded to you.

Personal Information

All updates and corrections advised to us will be recorded in our system within 1 working day.

Professional Standards

The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Ethics of the Real Estate Institute of New Zealand.

Guarantee

If we fail to meet any of these standards the next 3 month's management of your property will be provided free of charge.

This Guarantee does not apply when:
- We are requested to carry out non-standard duties.
- Matters are outside our control. For example, a natural disaster or accident.


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