Why Use Crockers?
Crockers is a sound, well-established company. We were founded in 1993 and are the only major company specialising in property management in Auckland. We have:
- Over $10 billion in property under management
- Thousands of happy clients
- Over 25 qualified and experienced property managers and leasing agents
- Thousands of Properties managed throughout Auckland
- Thousands of new tenant enquiries a month; and
- A team supporting your property manager and your investment
As a Crockers client, you enjoy our service guarantee.
Through our many years' experience we have developed sound, well-documented processes and systems to ensure your property is managed effectively - keeping you and your tenants happy.
Time
You're trying to organise the kids, have a bite to eat and catch up with the Saturday paper. Then a whole bunch of prospective tenants call and half of them want to look through your property right now!
Having a professional property manager gives you back your life.
Quality
Finding quality tenants isn't easy. There are a range of checks that have to be carried out, and even then it's easy to be fooled. Our processes screen out unsuitable tenants and leave you with a list of candidates you can feel confident about.
Customer service
Tenants are busy people too. They expect to be able to view a home when it suits them. They want as much information as possible before they view. They want to know they're dealing with professional people of integrity. By choosing Crockers, you set a great impression right from the start, and attract the best tenants.
Money
Enjoy chasing late rent payments? Of course not. We have a zero tolerance policy toward arrears, and have robust systems for chasing them up.
Sleep
We respond to tenant calls 24 hours a day, 7 days a week. So when the toilet blocks up at 3am, that's our phone call and our problem - not yours.
Law
Sadly, mediation and dispute tribunal hearings come with the territory in investment property. Having a Property Manager means we attend these meetings for you if the need arises.
Knowledge
Ever had a property sit vacant for four weeks despite your best efforts? Is it because the rent's too high, the advertising's in the wrong publication, the location's unappealing, or the wallpaper's out of date? In depth market knowledge can help you answer those questions and ensure your property enjoys maximum occupancy at the best possible rent.
Maintenance
Property's a major investment and must be properly maintained. We provide regular inspection reports and give you access to top tradespeople at competitive rates. Of course you can do your own maintenance work too if you want.
Insurance
Properties that are professionally managed enjoy access to insurance that other properties don't, including malicious tenant damage, absconded tenants and loss or damage to your building and contents.
Start today
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Phone Crockers on (64 9) 630 8890 and ask to speak to a member of our new business division or click here. |
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A team effort
At Crockers we have a team of experts working towards maximising the return on your investment. From the new business division who make sure we settle your business down quickly, to our dedicated leasing team who do nothing but look for a tenant for you.
Your Property Manager, who will manage the day-to-day management of your property will then screen all potential tenants to ensure we choose the best tenant to suit your requirements.
Your Property Manager is backed by a team of specialists dealing with all aspects of Property Management, from bodies corporate to dealing with landlord/tenant disputes.
A further team of full time staff ensure accounting and administrative functions are maintained to the highest possible standard.
Your assurance of quality
We use clear, guaranteed Service Standards that let you know exactly what you can expect of us, and also allow us to measure and reward excellent performance from our managers.
Service Standards cover:
- selection of suitable tenants
- regular property inspections
- monitoring income weekly
- monitoring expenditure to an agreed budget
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Click here to view our Service Guarantee to you. |
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Property care
We offer a planned inspection programme and use qualified trades people to carry out maintenance and repairs. Optional services include house cleaning, lawn care, general repairs, gardening, gutter clearance and so on.
Tenant selection and monitoring
Our Leasing Consultants provide a full leasing service including showing potential tenants through your property, and providing feedback to you on a regular basis.
Marketing your property
We are the experts on marketing rental properties in Auckland. We provide numerous channels.
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Click here to see how Crockers will market your property. |
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Things you should know
- Payment of rent from the previous month is paid to you by Crockers on the first working day of the following month.
- Although tenants are required to pay for metered water, the bill comes to your account. We pass the bill on to the tenants, and your account is then credited on receipt of the tenant's payment.
- Under the Residential Tenancies Act, tenants can be evicted if their rent payments are 21 days or more in arrears. However, to evict a tenant we need to apply to the Tenancy Tribunal for an order. This can sometimes take a further 2-3 weeks. Unfortunately, an application cannot be made until a tenant is in excess of 21 days arrears. Mediation is also an option that we will explore.
- Under the Residential Tenancies Act, gardens and lawns are to be kept in a "reasonable condition" by the tenants. Pruning trees and hedges, spraying and vine removal are the landlord's responsibility. We encourage landlords to let Crockers manage this on your behalf.
- Mould is endemic in Auckland. It is the owner's responsibility to rid properties of mould. Properties should include security catches on windows so the house can be aired. Fans should be installed in bathrooms to provide adequate ventilation.
- If your property has a pool, we recommend you appoint a professional pool maintenance company. Tenants often fail to keep the pool in good condition and are not obliged to do so.
- We encourage landlords to insure chattels such as carpet, drapes, stove and other white ware available for a tenant's use. Remember to tell the insurance company that the property is tenanted. Some policies are designed specifically to cover landlords for malicious damage by tenants. Ask your Property Manager for more information.
- Rent increases are governed by the current rental market. Our Leasing Consultants and Property Managers can provide you with advice on current market rates. Crockers reviews your rental return regularly and adjusts accordingly.
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